General
Windows 95/98
Windows NT Workstation
What is the address of First Internet's mail server?
The Pop3 or incoming mail server name is mail.firstinter.net
The SMTP or outgoing mail server name is mail.firstinter.net
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What is the address of First Internet's news server?
The NNTP or internet news server name is news.firstinter.net and uses port 119
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I have a KFlex, V.90, or X2 modem...what number do I dial?
- 56K, Kflex (480) 897-8833
- 56K, X2 (480) 897-8833
- 56K, V.90 (480) 897-8833
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How and where do I go to update my web browser?
First Internet suggests that you always use a current version of software available to the public.
In order to experience the best of what is on the Internet, it would be a good idea to use a current
release of a browser. Although there are many web browsers available to the public, here are
instructions for obtaining a Netscape or Microsoft browsers, which are free, widely used,
and somewhat familiar to you already. It is completely up to you which browser you would like to use.
Read a
review of the two browsers to help you decide which is best for you. Then follow these
links for web pages and instructions on downloading and installing the browser of your choice:
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How do I open the invoice that was emailed to me?
Click on the link in the email. You will then be asked for a username and password.
You will need to enter your DIALUP username with your DIALUP password. Click on LOGIN.
You will then be able to view your invoice. If you have any trouble with this, call
Tech Support at (480) 839-1070.
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How do I setup Windows 95/98 to dial up to First Internet?
Step 1
Verify that Dial-Up Networking is installed:
- Click on Start | Settings | Control Panel
- Double click on the "Add/Remove Programs" icon
- Click on the "Windows Setup" tab
- Make sure there is an X in "Communications"
- Highlight "Communications" and click on the "Details" button below
- Make sure there is an X in the "Dial-Up Networking Box"
- Click OK at the bottom of both windows.
- Note: You may be prompted for the Windows 95/98 disks or CD-ROM. Click OK and restart the system so the changes can take effect.
Step 2
Verify that the Dial-up Adapter and TCP/IP Protocol are installed:
- Click on Start | Settings | Control Panel
- Choose the "Network" icon
- Go into configuration section and make sure that the Dial-up Adapter and the TCP/IP Protocol are installed.
- Note: If you do not find them, they will need to be added.
- To add the Dial-up Adapter, Click on the Add button, Double-Click on Adapter.
- Scroll down the list to Microsoft. Choose Dialup Adapter and Click on OK.
- To add the TCP/IP Stack, Click on the Add Button, Double-Click on Protocol.
- Scroll down the list to Microsoft. Choose TCP/IP and Click on OK.
Step 3
Verify that the TCP/IP Properties are configured correctly:
- Click on TCP/IP Protocol and then Properties.
- Ensure that the following settings are selected:
- IP Address - Obtain Automatically
- WINS Config. - Disable WINS Resolution
- Gateway - (None)
- Bindings -Leave Blank
- Advanced - Leave with defaults
- DNS Configuration - Disable DNS
- Click OK on the TCP/IP Properties Screen
- Click OK on the Network Control Panel
- Note: You may be prompted for the Windows 95 disks or CD-ROM. Click OK and restart the system so the changes can take effect.
Step 4
Setup and configure the Dial-Up connectiod:
- Double click on the My Computer icon from your Desktop
- Double click on the Dialup Networking folder
- Double click on "Make a New Connection"
- Type the name "First Internet" for your connection
- Make sure your modem is selected then click "Next"
- Enter the area code 480 and the phone number 897-8833 and click Next
- Click the "Finish" buttom and you'll see a new icon named "First Internet"
- Select your First Internet connection icon, press the right mouse button and choose Properties from the pop-up menu
- In the "General" section, make sure the "Use Country Code and Area Code" options are NOT checked and the phone number reads (480) 897-8833
- Click on Server Types and open up the drop-down list in the "Type of Dial-up Server" section. Choose PPP as your server type
- In the "Advanced Options Section" make sure:
- Log On to Network is not checked
- Enable Software Compression is checked
- Require Encrypted Password is not checked
- In the "Allowed Network Protocols Section" make sure:
- NetBEUI is not checked
- IPX/SPX Compatible is not checked
- TCP/IP is checked
- Click on TCP/IP Settings
- Select Server assigned IP address
- Select Server Assigned Name Server Addresses
- Check Use IP Header Compression
- Check Use Default Gateway on Remote Network
- Click OK on all screens and return to the "Dial-Up Networking folder
- Right click on the First Internet icon and choose "Create Shortcut"
- Choose OK to create the shortcut on the desktop
- Close any remaining open folders
Step 5
Connect to First Internet:
- Double click on the "Shortcut to First Internet" icon on the desktop
- Enter your username and password on the "Connect To" screen and click connect
- Once a connection is established open your web browser or e-mail program to begin using the internet
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I'm able to establish a dial-up connection but can't get any web pages to load.
The first thing you should do is walk through the Windows 95/98
Setup instructions and verify that your machine has all the proper settings. If your
settings are configured properly and you are still unable to view any web pages then try
the following:
- Double click on the "My Computer" icon on the desktop
- Double click on the "Dial-up Networking" icon
- Right click on the "First Internet" icon and choose "Properties"
- Click on "Server Types"
- Click on "TCP/IP Settings"
- Set the second setting on "Specify Name Server Addresses"
- Assign the following DNS numbers in the appropriate boxes
- Primary DNS: 216.9.200.11
- Secondary DNS: 216.9.200.12
- Leave the primary and secondary WINS with all zeros
- Click OK at the bottom of the window and close all other open windows
- Restart the computer and try to dial in and get web pages again
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I get a message that reads "Dial-up Networking could not negotiate a compatible set of
network protocols you specified in the server types settings of the dial-up adapter" when
trying to connect to First Internet.
Verify that you have the proper settings in the properties of the dial up connection:
- Double click on the My Computer icon from your Desktop
- Double click on the Dialup Networking folder
- Select your First Internet connection icon, press the right mouse button and choose Properties from the pop-up menu
- In the "General" section, make sure the "Use Country Code and Area Code" options are NOT checked and the phone number reads (480) 897-8833
- Click on Server Types and open up the drop-down list in the "Type of Dial-up Server" section. Choose PPP as your server type
- In the "Advanced Options Section" make sure:
- Log On to Network is not checked
- Enable Software Compression is checked
- Require Encrypted Password is not checked
- In the "Allowed Network Protocols Section" make sure:
- NetBEUI is not checked
- IPX/SPX Compatible is not checked
- TCP/IP is checked
- Click on TCP/IP Settings
- Select Server assigned IP address
- Select Server Assigned Name Server Addresses
- Check Use IP Header Compression
- Check Use Default Gateway on Remote Network
- Click OK on all screens and return to the desktop
- Attempt to dial in again
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I get a message that says "Dial-up networking could not negotiate a connection, check
your password and try again" when trying to connect to First Internet.
The best thing to do in this situation is to re-enter both the username and password on the
"Connect To" window prior to dialing up again. Windows will sometimes not send to the server
what you see typed in those fields and re-entering it will fix this. If you re-enter both the username
and password and still get the same message then you'll want to call customer service at
(480) 839-1070 and have them verify that you're using the correct username and password and that
your account is active.
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I get a message that says "The computer you are dialing into is not answering" when trying to
connect to First Internet.
This unfortunately happens from time to time due to the fact that we rely so heavily on the
telephone company to provide service, and in the majority of cases it is out of our control.
If you are getting this message the best thing to do is wait 15-20 minutes and then try dialing
in again. Often times whatever is causing the problem will be cleared up by the phone company
in a short time. If for some reason you wait and still get the message then the best thing to
do is to call customer service at (480) 839-1070 and see if they have any details about the
potential length of the outage, or potential temporary phone numbers you can use for dial-up
access during that time.
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How do I setup my Windows NT Workstation to dial up to First Internet?
Step 1
Install the TCP/IP Protocol and create a dial-up connection:
- Double click the My Computer icon on the desktop
- Double click Control Panel icon
- Double click the Network icon
- Choose the Protocols tab and make sure TCP/IP is installed
If it isn't there click Add
- Select the TCP/IP Protocol and click OK
- Install the TCP/IP Drivers
- Click OK after installing the drivers
- Go to My Computer again from the desktop
- Double click on the "Dial Up Networking" icon
- Name the new phone book entry First Internet and click next.
- Under phone number type in (480) 897-8833
- Click "Finish"
Step 2
Configure the dial-up connection:
- Double click on the My Computer icon
- Double click on the Dial up Networking Icon
- Click the More button and choose Edit Entry And Modem Properties
- Click the Server Tab
- The Dial-up server type should be PPP
- Under Network Protocols you should have the following:
- No check mark next to NET-BEUI
- No check mark next to IPX/SPX
- Leave the check mark next to TCP/IP
- No check mark next to Enable PPP/LCP Extensions
- Click the TCP/IP Settings
- Make sure Server Assigned IP Address is selected
- Make sure Server Assigned Name Server Addresses is selected
- Make sure Use IP Header Compression is checked
- Make sure Use default gateway on the remote network is checked
- Click OK
- Click the Script Tab and select None
- Click the Security Tab
- Select "Accept any Authentication Including Clear Text"
- Click OK
You are now configired to dial into First Internet. Click dial connection, enter your username
and password then click connect and you'll dial in and be ready to use the internet.
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